TEST MB-910 FREE & RELIABLE MB-910 EXAM PDF

Test MB-910 Free & Reliable MB-910 Exam Pdf

Test MB-910 Free & Reliable MB-910 Exam Pdf

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Microsoft MB-910 Certification Exam is ideal for individuals who are new to the field of CRM or have some experience working with Dynamics 365. It is also suitable for professionals who are looking to expand their knowledge and acquire new skills to advance their career in the industry. With this certification, candidates will gain a comprehensive understanding of the platform and be able to apply their knowledge to help businesses improve their customer engagement and operations.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q86-Q91):

NEW QUESTION # 86
A company uses Dynamics 365 Sales.
The company plans to use Dynamics 365 Sales Insights.
You need to recommend features that meet the requirements.
Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 87
You have a chart that displays a summary of accounts by industry.
You need a chart that displays the same data grouped by city. You must be able to access the chart at a later date.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Create a new chart.
  • B. Edit the existing chart.
  • C. Select the city field in the drill-down menu.
  • D. Expand the existing chart.

Answer: A,B


NEW QUESTION # 88
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 89
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?

  • A. Power Automate to transfer cases
  • B. Knowledge base management
  • C. Service level agreements
  • D. Customer Service Insights

Answer: A


NEW QUESTION # 90
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 91
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